samsung galaxy s 3 - Unable to send from outlook email account synced on phone, error - Unable to sign or encrypt message. Certificate not installed

24
2014-04
  • Amy

    I have my work outlook account synced on my Samsung. For the first month, sending and receiving emails from my phone worked fine. Currently, I am able to receive emails but when I try to send them I get the error "Unable to sign or encrypt message. Certificate not installed" and I can no longer send on my account.

    Does anyone know how I can fix this?

    Thanks!

  • Answers

  • Related Question

    Corporate Exchange Email Won't Send (stuck in outbox)
  • Stainsor

    I have a corporate sync account set up to sync my work calendar, contacts and email. I had some trouble setting it up, but once I got it set up it worked just fine for a couple of months. Then about a week ago it stopped sending emails. I can still receive emails. Also, the internet still works on the phone. Gmail still works. Sending and receiving calls and texts still works. But when I send an email it gets stuck in the outbox.

    I have tried removing the corporate sync account and adding it back. I have tried restarting the phone multiple times and doing a manual refresh each time. I have tried various combinations of security settings (Use secure connection and Verify Certificate). Nothing helps.

    I can't believe no one has asked this yet! Based on the forum posts I have read, it seems like a common problem. Is there some solution waiting in the wings?

    [Droid 2 w/ Froyo]


  • Related Answers
  • Matthew Read

    The first thing I'd suspect is that a database used by the Email app is corrupted. To fix this, you need to go to Settings -> Applications -> Manage applications, find the Email app, and clear the data for it. (If you see anything like "Email Storage" be sure to clear the data for that as well). Then re-add your account and see if that helps.

    If that doesn't work, I recommend asking your company's IT department if they have changed any settings for the Exchange server recently.

  • Izzy

    I was seeing the same problem items get stacked in the outbox when you either aren't connected to WIFI or don't have cell coverage. Once you have access to a WIFI network the outbox will not empty out or sync either on its own or by going to settings and accounts and synching all.

    All I did was compose a new message and sent it -- and all of the messages in the outbox seem to follow. ;-) Sounds too simple to work, but try it.

  • Dan Hulme

    Weird, I had this problem, tried to send a message with no signal and when I got signal back, I kept getting "unable to send mail". I moved the messages to another folder and re-sent them and they went. Looks like a bug with the client.